Within 30 days of purchase, you may return a product ordered from our online store. Returned products must be in their original packaging with all instructions and warranty cards. All products must be complete and undamaged. Disassembled, damaged, and custom products cannot be returned. If the return is due to an error by us, we will credit you for the return postage or freight, otherwise you are responsible for the return postage or freight. Returns are subject to a 20% restocking fee. If the item you purchased has Free Shipping, the cost of the shipping will also be deducted from your credit or refund.